Frequently Asked Questions
Q: What does it mean to “Add a Gift Box” to this order?
A: When you check “Add a Gift Box” you will receive an Arts & Artisans black gift box to put your item inside. The item will not arrive within the gift box.
Q: What is “Gift Packaging” for $4.99?
A: When you check “Gift Packaging” for $4.99 the item you purchased will be securely wrapped in our attractive black gift box, with a handmade silver bow, an Arts & Artisans sticker, and a customized gift enclosure card.
Q: Why is the product I want to purchase not available for the “Gift Box” or “Gift Packaging” options?
A: Due to the fragility and delicate nature of some our products, not everything is available to be shipped with a “Gift Box” or “Gift Packaging”.
Club Member Information
Q: Can I use my own Referral Code when purchasing?
A: No, you cannot enter your own Referral Code when making a purchase. It can only be given to friends and family, for their use. However, you can use the Referral Code from a family member or friend when placing your order.
Q: Why should I pass on my Referral Code to others?
A: When others use your Referral Code in ordering merchandise, they receive an instant 5% discount on their purchases, AND, you earn points toward E Dollars (100 points=$1E Dollar) equal to 5% of their purchase amount. These E Dollars will automatically be applied to your account and you may use them as cash towards your future purchases.
Q: How does the free shipping for Club Members work?
A: Club Members receive free shipping for all Ground shipments anywhere within the Continental US.
Q: When does my Club Membership expire?
A: A Club Membership will only expire if you have not made a purchase for a 12 month period of time. If your Club Membership expires, you will also lose any unused E Dollars you may have accumulated at that time. We will email you a notice one month prior to expiration informing you of this.
Q: Are points or E Dollars transferable to other members?
A: No, they are not transferable, and will expire when your Club Membership expires.
Q: Can I apply my E Dollars toward in store purchases?
A: E Dollars are not redeemable in our galleries. They can only be redeemed with on line website purchases.
Q: Where do you ship?
A: Arts & Artisans can ship anywhere in the world. Orders that do not ship within the Continental US may take longer to process and arrive, than the general 2-10 business days.
Q: Can I ship to multiple addresses?
A: Yes, but you have to place a separate order for each new shipping address.
Q: How long will it take for my order to arrive to its destination?
A: Orders will be shipped the next business day, in most cases. Shipments will take 2 to 10 business days to be delivered depending on destination.
Q: Can I request expedited shipping?
A: Yes, for an additional fee, you may select 2nd Day Air or Next Day Air delivery.
Q: What happens if my piece arrives damaged?
A: If your piece arrives damaged, please Contact Us immediately by email info@ArtsArtisans.com or phone (312)-600-8191. If there is visible damage to the package please indicate when you accept and sign for your delivery. To assist us with replacing your damaged item promptly, we request that you keep all packaging material and the damaged item until your claim has been processed. (This may take up to 4 weeks.) We will send you the replacement merchandise immediately if we have it in stock. You must keep the box, packaging and item until Fed Ex picks it up from you, or we may not be able to provide reimbursement.
Q: What if the damaged merchandise is out of stock?
A: We can order a new item from the artist for you. This process may take up to 6 weeks for a replacement piece to arrive to you.
Q: How do I return an item?
A: Please review our Return Policy.
Q: Do you accept American Express?
A: Due to Technical Errors we are currently not accepting American Express, If your process an order with an AMEX card it will be declined please use Visa, MasterCard and Discover until we resolve this and thanks for your patience!
Q: Can I purchase an item if it is Out of Stock?
A: Typically, but it may take a number of weeks for the item to arrive. Please Contact Us with the item you are requesting and we will let you know.
Q: Can I purchase an item from a previous month’s collection?
A: Typically, but it may be sold out and take a number of weeks for it arrive to you. Please Contact Us with any item you are requesting.
Q: Can I use both a Referral Code and a Coupon Code when checking out?
A: Yes, enter the Referral Code first, then update your cart. Once the page is refreshed you may enter your Coupon Code.
Q: If I have used a Referral Code on a previous purchase, does it automatically save that information when I visit your site again?
A: Yes, when you log into our site the Referral Code is saved in your profile.
Q: Is it possible to use a different Referral Code on new purchase?
A: Yes, simply enter the new Referral Code at check out. The previous Referral Code will no longer be saved in your profile.
Q: My coupon will not apply to the items in my cart. Why is this?
A: Coupons cannot apply to sale items, so check your cart to see if you have any sale items in it. To use your coupon, please remove the sale item, apply your coupon and continue with checkout. You can then process the purchase of your sale item as a separate transaction.
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Q: How do I unsubscribe from Emails?
A: If you would like to unsubscribe from emails, please use the link provided at the bottom of our weekly email.